Job Title or Company Name
State, city
Job Title or Company Name
State, city
MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

Job Detail

Location: lagos
Experience: 3year(s)
Course of Study: not specified
Required Grade: any

Job Description


    Ensure value is created by optimising business projects/activities.

    Liaise with all divisional points of contact on documentation to ensure that all required operational documents (policies, procedures, processes and Operational level agreements) are developed, dated and signed off

    Communicate with all stakeholders when new documents have been placed on the portal.

    Drive the standardization of all operational documents by ensuring that only the approved templates are used for developing documents

    Track and ensure all MTN Nigeria policies, processes and procedures are in line with the ISO 9001:2015 standards.

    Assist with the audits of processes in line with the ISO 9001:2015 Standard and follow-up to ensure all non-compliance issues are completely resolved.

    Conduct a requirement analysis to identify required processes for smooth business operations.

    Drive compliance to all operational processes within all divisions of MTN Nigeria and spontaneous compliance checks on critical processes

    Quality assurance and control of the documents by coordinating and ensuring that all operational documents are appropriately saved on the share portal while obsolete documents are cleared from the portal as appropriate

    Maintain an up to date record of all live documents and coordinate with the respective divisions to ensure documents are reviewed as at when due

    Liaise with IS and or Consultants to maintain the applications that are in use for document management and develop new ones as the need arises

    Proactive follow up for maintenance of document management systems and corrective actions when issues arise on the systems

    Assist in coordinating day-to-day performance and quality monitoring exercises, implementing effective, proactive, quality processes at the operating level that will positively impact quality and enhance customer satisfactions

    Obtain relevant and accurate information which will aid the line manager to take decisions in the course of interaction with key stakeholders

    Ensure there is value created through effective stakeholder management.

    Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

    Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values


Job Condition:


    Normal MTNN working conditions


Experience & Training



    First degree in any relevant discipline

    Fluent in English




    3-7 years’ experience in an area of specialisation; with experience with working with others

    Experience working in a medium sized organization

    People management experience.

    Experience in Process Reengineering

    Experience in Quality Management

    Project Management Skills

    Experience in audit of quality management systems

    Cross functional role relationships


Minimum Qualification


    BA, B.Ed, B.Eng, B.Sc or HND


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