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MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

Job Detail

Location: lagos
Experience: 3year(s)
Course of Study: not specified
Required Grade: any

Department: IS VAS Operations

 

Job Description

 

    To implement a quality management system (QMS) in the Information Systems environment, collect and analyze data from applicable QA metrics.

    Business growth, value created & cost-effectiveness achieved by process optimization, new initiatives and improved operations/ways of work etc.

    Maintain mechanism and system to ensure prompt, frequent and appropriate update of QA review work within the IS function and lead quality assurance team in delivering reliable services.

    Perform root cause analysis of QA related problems and device corrective and preventive actions.

    Coordinate and review QA business processes, identifying process dysfunctions and recommend necessary updates with the aim of enhancing effectiveness and overall operational efficiency.

    Prepare quality documentation and reports, collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions.

    Revalidate and maintain database of records, data and information in relation to quality assurance within the IS Division, ensuring easy access and retrieval of information.

    Conduct training programs on Quality Management System and facilitate compliance to company Safety, Health and Environment policies within IS Division.

    Collect quality assurance data, analyze and prepare reports

    Participate in audit activities initiated by internal or external auditors to assure quality of IS solutions according to defined standards and metrics.

    Value created through effective stakeholder management

    Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

    Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

 

Job Condition

 

    Normal MTNN working conditions

    May be required to work extended hours

    Open plan office.

 

Requirements, Experience & Training

Education:

 

    First degree in any related field

    Fluent in English

 

Experience:

 

    3 - 7 years of experience in an area of specialisation; with experience with working with others

    Experience working in a medium organization

 

Training:

 

    Quality Assurance Management Training

    Process Audits and Reviews

    Project Management.

 

Minimum qualification

 

    BA, B.Eng, B.Sc, B.Tech or HND.

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