menu
Job Title or Company Name
State, city
search
Job Title or Company Name
State, city
Zanibal Solutions Nigeria Limited - At Zanibal, our goal is to provide you with a platform and solution that delivers your business needs. We and our partners will work with you to get the best out of your Zanibal solution and to faciliate this process, we have have developed various partner programs to help you.

Job Detail

Location: lagos
Experience: 1year(s)
Course of Study: not specified
Required Grade: any

 

Job Description

 

    Responsible for providing high-quality technical support.

    Quality testing of new features of the software.

    Documents, troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.

    Delivering solutions to both technical and non-technical end users.

    Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary.

    Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.

    Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.

    Resolving escalated customer complaints without the need for team lead intervention.

    Participation in providing training to customers as required.

    Recognize end-users’ need for additional products and service.

    Update and create online knowledge base articles to reduce support requests.

    Capture details of each support request in Zanibal’s ticketing system.

    Help test fixes provided by development and incorporate them into client sites.

 

Qualifications

 

    At least 1 year of experience in a software support or development/QA role.

    Must have at least Second Class Upper or a Master’s Degree.

    Completion of NYSC program.

    Must be a self-starter

    Experience in using software applications

    Accounting knowledge is a plus.

    Excellent Customer Relationship Management

    Proficient knowledge of Microsoft Office

    Basic knowledge in Linux command, and SQL , programming skills

    Very Strong troubleshooting skills.

    Ability to solve problems.

 

 

 

Method of Application

 

Applicants should send their CV to: hr@zanibal.com

Comment

More Jobs you may like

Top Jobs

Logistic Officer at Lorache Limited
802 Views, Uploaded Dec 1st, 2014
Speculative Recruitment at Total Nigeria Plc
123 Views, Uploaded May 12th, 2018
cashier at Techinra Ltd
0 Views, Uploaded Jan 11th, 2019
account officer at Techinra Ltd
0 Views, Uploaded Jan 11th, 2019
sales officer at Techinra Ltd
0 Views, Uploaded Jan 11th, 2019
store keeper at Techinra Ltd
0 Views, Uploaded Jan 11th, 2019
nursing midwife at LouisMed Specialist Hospital
0 Views, Uploaded Jan 11th, 2019
sales manager at LS Scientific Limited
0 Views, Uploaded Jan 11th, 2019