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Aldelia Group  - Our client, an indigenous group of companies is currently looking to fill the role of below:

Job Detail

Location: lagos
Experience: 12year(s)
Course of Study: economics
Required Grade: any

Job Summary

 

    He/she identifies and maps all operational processes, measures and analyzes performance, and monitors and strengthens controls to reduce risk

 

Key Responsibilities and Duties

 

    Steer operational process improvement projects with full ownership and responsibility including project management and communication with all internal stakeholders

    Identify and mitigate/eliminate existing inefficiencies, operational issues and risks

    Implement quality assurance measures to improve business monitoring

    Ensure effective documentation, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls, improve service quality and customer service

    Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the company’s exposure to fraud and losses

    Ensure compliance with regulatory requirements relating to the company’s operations

    Steer operational process improvement projects with full ownership and responsibility including project management and communication with all internal stakeholders

    Implement quality assurance measures to improve business monitoring

    Identify and mitigate/eliminate existing inefficiencies, operational issues and risks

    Design and implement systems, processes and procedures to facilitate smooth functioning of the entire operations

    Manage the company’s operational risk exposure by supporting the business to identify areas of operational risk exposure and by developing and implementing corrective action

    Ensure that technical and operational procedures and business continuity plans are maintained regularly

    Develop new and improved service delivery channels which meet customer’s needs

    Implement a Management Information System (MIS) that will enable continuous tracking of the department’s performance, monitoring of customer satisfaction and provision of management reports

    Provide team leadership and development through mentoring, manpower planning and skill set development

 

Required Qualifications and Experience

 

    A Bachelor of Science Degree in Business/Finance, Economics, Business Informatics, Information Management or any related course

    Minimum of 12 -15 years experience in a Financial Service Company

    A post graduate Degree highly desirable

    Extensive relevant experience with reputable organizations (Banking or Fintech)

    The candidate must have experience not in branch operations , but at a group level.

 

Skills and Competency Requirements:

 

    Knowledge of consumer finance procedures and policies

    Ability to translate regulatory requirements into operational plans and actions

    Good understanding of operational risk analysis

    Strong technical and analytical skills to diagnose issues, identify trends, perform root cause analysis and articulate problem scope

    Track record of leading multiple time-sensitive initiatives simultaneously and supporting cross-functional teams

    Proven record of balancing risk and making sound decisions while achieving business goals

    Good interpersonal, leadership and team management skills

    Good project management and organizational skills

    Passionate, self-motivated and driven

    Innovative, ability to think outside the box.

 

Method of Application

 

Applicants should send their CV to: boluwatife.akinyemi@aldelia.com

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