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Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers including 100 of the Fortune 100 representing a variety of sizes and industries in more than 145 countries around the globe.

Job Detail

Location: Lagos
Experience: 8year(s)
Course of Study: Social Sciences
Required Grade: Any

Ref ID: IV-17000XW3

Location: Nigeria-Lagos

Job: Sales

Job Type: Regular Employee Hire

Organization: Oracle




    Reports to Director, Customer Success Manager for Sub Saharan Africa. Position is located in Lagos, Nigeria

    No direct reports

    Works as part of the Support organization contracts Renewals team

    Deliver to set renewal booking target and specific KPI’s.


Detailed Description


    Drive the renewal of Oracle*s contracts to existing customers.

    Responsible for timely renewals for medium-sized to large customers in assigned territory.

    Educate customers on business practices and any associated contractual implications.

    Ensure customer awareness and understanding of applicable elements of Oracle*s portfolio.

    Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals.

    Identify and transfer leads to sales representatives for top-tier opportunities.

    Accurately forecast business targets and opportunities in territory.




    Will be responsible for Renewing Support Contract for both Hardware & Software

    Performing Quality Assurance on regional Support renewals business

    Maintain Good relations between Oracle, its customers and business partners

    Presenting quotations to clients and manage them through the approval process

    Maintaining Support Renewal forecasts and Oracle Service Contracts system (OKS)

    Building and maintaining relationships with decision makers in the designated Accounts

    Executing sales activities (e.g. presentations)

    Maintaining Account plans for Top Accounts

    Negotiating and commercial management of designated Accounts

    Managing the bid process through to closure

    Ensuring client issues are escalated to the relevant parties within Oracle

    Positioning the value of Support to customers

    Working with designated Partner organizations on specific opportunities and renewals




    Work closely with existing Renewal Reps in Sub-Saharan Africa

    Build and maintain relationships within Support and across Lines of Business.

    Write approval requests, where necessary, in compliance with Oracle standards.

    Obtain appropriate management approvals.

    Ensure the contracts are legally compliant and commercially viable

    Maintain accurate records of all sales activities and key contacts in the Account

    Produce regular and accurate forecasts as requested by the Service Sales Director. Ensure OKS is updated daily.

    Maintain a breadth of knowledge of Oracle’s products and Services

    Operate in line with Oracle’s business processes and procedures


Job Requirements


    8-12 years experience in sales or related area.

    Leading contributor individually and as a team member, providing direction and mentoring to others.

    Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.


Professional Competencies:


    Minimum 5 Years experience in IT Market

    Excellent Local and English Language

    Ability to travel & to work under pressure

    Excel, Financial tools competency

    Oracle Support Market knowledge

    Knowledge of sales cycle and process

    Experience of Service Selling




    Credibility, attention to detail

    Decision Making

    Personal Drive, results orientation

    Influencing and negotiating

    Customer Focus

    Building effective customer relationships with mid management and C level

    Effective written and oral communication in business French and English

    Business Acumen

    Organizational sensitivity and awareness.


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