menu
Job Title or Company Name
State, city
search
Job Title or Company Name
State, city
Jobs at Stanex Consulting
Stanex Consulting delivers niche services and specialised best practice interventions for World Class Excellence, Business Transformation, Performance Management, Capability Development and Information Technology. Our Corporate Performance and Improvement Framework is built on the promise for excellency in corporate performance through transformation, innovation, performance improvement and continuous improvement. We steer our clients to superior performance, agility, quality, efficiency and profitability.  Business Process Management is our passion, Quality our obsession and Value our driver. We Strive for World Class Excellence.
Customer Service Representative

Location: Lagos
Experience: 0 year(s)
Course of Study: Not Specified
Required Grade: Any

Job Description

 

    We are looking for a customer-oriented Service Representative.

    AC ustomer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

    The best Customer Service Repreentatives are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative

    They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.

 

Responsibilities

 

    Manage large amounts of incoming calls

    Generate sales leads

    Handle customer complaints.

    Provide appropriate solutions and alternatives within the time limits

    Follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents

 

Requirements

 

    Minimum of an OND in any related discipline

    Proven customer support experience or experience as a client service representative

    Strong phone contact handling skills and active listening

    Excellent communication and presentation skills

    Ability to multi-task, prioritize, and manage time effectively

 

Application Closing Date

30th March, 2018.

 

How to Apply

Interested and qualified candidates should send their CV’s to: admin@stanexconsulting.com.ng

Comment