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Jobs At Fadac Resources And Services
Fadac Resources - Our client is an high performance driven firm that owns a Restaurant in Ikoyi, Lagos State.
Service Manager

Location: Lagos
Experience: 0 year(s)
Course of Study: Business Administration
Required Grade: Any

Job Responsibilities

 

    Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out

    Displays extensive working knowledge of industry standards and practices, including product details and company services offered

    Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally

    Assists with or performs administrative tasks

    Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations

    Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency

    Resolves service desk problems and improves current service desk methods to increase productivity and customer service

    Monitors department issues and client complaints to define patterns and work to lessen those recurring issues

    Regularly audits work being done and customer service is provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly

    Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure the highest quality of work

    Provides coaching and feedback to individual Service Technicians and/or Service Team

    Manages service logistics including the use of materials, equipment, and employees ensuring safety, quality, and efficient operations

    Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.

    Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.

    Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.

    Ensures adequate levels of parts and supplies are on hand for emergency applications.

    Reviews all service work performed to confirm proper distribution of invoicing for parts and service reimbursement. Reviews all warranty claims and follows up with warranty manager or other staff to reconcile discrepancies.

 

Skills and Qualifications

 

    Degree in Business or Administration or related field.

    Previous work Experience as a service manager

    Comprehensive Industry Knowledge

    Management Experience

    Strong Customer-Facing Skills

    Strong Written and Verbal Communication, Self-Motivated

    Creative Problem-Solving

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