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Jobs At Kpmg
KPMG is a global network of independent professional services firm with deep expertise in the provision of audit, tax and advisory services to clients in various industries and sectors of the economy. The Firm is well represented in Nigeria and across the African continent, with the objective of providing exceptional and quality services to multinational, regional and local clients and to enhance the product offerings in certain previously under-serviced markets.
Ethics Line Supervisor

Location: lagos
Experience: 4 year(s)
Course of Study: not specified
Required Grade: any

Ref No: 139381BR

Location: Lagos

 

Responsibilities and Duties

 

    Supervising ethics line operators

    Handle customer inquiries/complaints via telephone or email

    Document client call enquiry/complaint in reporting templates

    Prepare a summary reports of inquiries/complaints made to clients on a monthly basis

    Perform administrative tasks such as maintaining client files

    Performing customer trend analysis

    Conduct research on individuals and entities as directed by the relevant manager.

    Documenting research observations

    Developing presentation slides

    Making presentations on research/analysis performed

 

Qualification and Experience

 

    Minimum of second class lower in any field of study

    Minimum of 4 years experience in a customer service related role

 

Skills and Competence Requirements:

 

    Good verbal communication skills

    Interviewing and probing skills

    Attention to details

    Good report writing

    Research skills

    Problem solving skills

    Professionalism

    Ability to successfully lead a team

    Proficiency in more than one language (i.e. English and another language e.g. French, Hausa, Yoruba or Igbo) will be an added advantage

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