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Jobs At Maersk Line
West Africa Container Terminal (WACT) is one of the first green field container terminals to be built in Nigeria under public private partnership. WACT is located in Onne port (some 30kms from Port-Harcourt) in Rivers State. We have been successfully connecting East, North, West Central Nigeria and Rivers state to the world.
Counter Agent - Customer Service

Location: lagos
Experience: 0 year(s)
Course of Study: not specified
Required Grade: any

Ref.: ML-194399

 

Job Description

 

    Reporting to the Counter Manager, the Counter Agent will be responsible for owning/managing the customer experience relating to cargo release and import shipment exceptions (i.e. invoicing and refund processes)

 

Key Responsibilities

 

    Receive and file correct documents for import cargo release

    Ensure end of day checks of documents received for filing and dispatch to archive

    Achieve the set target for cargo release by working closely with the GSC to ensure no delays

    Ensure exceptions at the counter are resolved timely to prevent a negative customer experience and issues degenerating to financial losses

    Ensure smooth and timely transactions at the counter

    Manage self-service computers, ensure they are set up and functional at all times

    Continuously find ways to improve counter processes and act on them

    Clearly demonstrate CARE PRO behaviors in every customer interaction.

    Actively drive awareness and utilisation of Maersk Line self-service channels

    Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values

 

Job Requirements

We are looking for:

 

    Minimum HND or BSc in any discipline

    Proficient use (above average skill) in the use of Microsoft office tools i.e. excel, word and power point etc.

    Good interpersonal and communication skills.

    Passion for Customer Service.

    High attention to detail

    Pro-active person with a service oriented mindset.

    Likes to get it right the first time and can look ahead to avoid issues from happening.

    Able to work under pressure while keeping quality in focus.

    Comfortable with Change Management and capable of delivering high quality before, during and after transformation.

    Good moral compass and ability to work the Company’s values.

    Fluent in English (written and oral)

 

We Offer

 

    At Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! So, we offer:

        Results orientation

        Improved commercial and leadership capabilities

        Interaction within broader Area for best practice sharing

        Creating network within the global organization

        Understand market and customer drivers

        Improve understanding of how best to generate profit for Maersk

    Moreover, you will expand your customer network and enrich your market and product knowledge while enhancing the Maersk's leadership position and contributing to the continuous success of the Maersk Nigeria organization

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