menu
Job Title or Company Name
State, city
search
Job Title or Company Name
State, city
Jobs At Tek Experts
Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.   By delivering unrivaled levels of business and IT support, we make sure nothing gets in the way of our clients leaving their mark on the world. Our experience and expertise enable companies to focus on their core objectives, expand their service offering and exceed their customer expectations.
Technical Support Engineer

Location: lagos
Experience: 0 year(s)
Course of Study: law
Required Grade: any

Details

 

    Are you a natural problem solver? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion we are looking to add to our team of technical support engineers.

    As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Supported by our quality assurance team, subject matter experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver exceptional customer service.

 

What we’re looking for

 

    Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

 

Duties and Responsibilities

 

    Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management

    Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems

    Collaborate with subject matter experts and escalation managers when additional support is needed

    Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved

 

Competences:

 

    Superior researching, problem solving and troubleshooting skills

    Knowledge of cloud computing technologies: Microsoft Azure, Active Directory and DNS, Windows Servers, Virtualization

    Excellent customer service skills

    Passion for technology and learning

    Ability to work effectively in a team environment with a demonstrated ability to build and maintain positive relationships and team objectives

    Be able to think out of the box

Comment

Top Jobs

Speculative Recruitment at Total Nigeria Plc
123 Views, Uploaded May 12th, 2018
Logistic Officer at Lorache Limited
802 Views, Uploaded Dec 1st, 2014
IELTS Examiner- Abuja at British Council Nigeria
22 Views, Uploaded Apr 25th, 2018
IELTS Examiner -Lagos at British Council Nigeria
16 Views, Uploaded Apr 25th, 2018
IELTS Examiner- Enugu at British Council Nigeria
16 Views, Uploaded Apr 25th, 2018
IELTS Examiner- Edo at British Council Nigeria
12 Views, Uploaded Apr 25th, 2018
IELTS Examiner - Kwara at British Council Nigeria
11 Views, Uploaded Apr 25th, 2018

Get The Hottest Jobs in Your Inbox